Guts Terms and Conditions

Welcome to Guts Casino. These Terms and Conditions govern your use of our website, our games, our sportsbook and all services we provide. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you do not use our services. Guts Casino is operated by Zecure Gaming Ltd., registration number C 69036, with registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta.

Our Licensing and Regulation

We operate under a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued on 16 October 2025, and a UK Gambling Commission licence number 056427, issued on 12 February 2020. We are committed to fair and transparent gaming, and we work with eCOGRA as our alternative dispute resolution provider. Should a dispute remain unresolved, you may escalate the matter further to the MGA Player Support Unit. These terms are governed by the laws of Malta.

Eligibility to Play at Guts Casino

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, to register and play with us. We reserve the right to request proof of age and identity at any time, and we may suspend your account until such verification is completed. New accounts are not accepted from residents of the United States and its dependencies, Alberta and Ontario in Canada, and a number of other restricted territories listed in our full country restrictions policy. It remains your responsibility to check that online gambling is legal in your location before you register with us.

Account Registration and Guts Login

To use our services, you must create a single personal account through our registration process. We do not permit multiple accounts per person, household, device, IP address, telephone number, payment account or email address. Once registered, you can access your account through Guts login on our website or through our Guts casino app. You are responsible for keeping your login credentials confidential, and you must notify us immediately at support@guts.com if you suspect unauthorised access to your account.

Currencies and Deposits

We accept EUR, GBP, CAD and AUD. You choose your account currency at registration, and we cannot convert it afterwards. Our minimum deposit is €10, and we support numerous deposit methods including Visa, Mastercard, Interac, Interac e-Transfer, Neteller, Skrill, Paysafecard, Trustly and Bank Transfer. All deposits must be wagered at least once before you can request a withdrawal.

Withdrawals and Guts Withdrawal Times

Our minimum withdrawal amount is €10 or £10, rising to €20 on certain payment methods. Withdrawals are paid only to the account the funds originated from, unless we agree otherwise in writing. We may apply a fee to cover processing costs on funds that have not been put into play. Guts withdrawal times vary by method: bank transfers typically take 2-7 banking days, Visa and Mastercard withdrawals take 2-5 banking days, Neteller and Skrill withdrawals are processed within 15 minutes to 24 hours, and Trustly withdrawals are often immediate to larger banks and 1-3 banking days to others. We aim to process all withdrawal requests within 24 hours, though identity checks may be triggered once cumulative lifetime deposits reach €2,000, and we may request proof of identity, address, payment ownership or source of funds before releasing your funds.

Our Games and Software

We offer Guts casino games across desktop, mobile, browser and a downloadable poker client, and all games can be tried in demo mode with play money after you sign up. Our library includes over 4,400 slots and 669 jackpot games from providers such as Games Global, Pragmatic Play, Play'n GO, Hacksaw, Relax Gaming, Kalamba, Push Gaming, NetEnt, Microgaming and many others. Our Guts live casino features blackjack, roulette, baccarat, game shows and poker, including our own Guts Roulette, powered by Evolution, Red Tiger, NetEnt and Authentic Gaming. We also provide Guts poker through the iPoker Network, along with a sportsbook covering 38 sports. You acknowledge that outcomes of all games are determined by random number generators or live dealers and cannot be influenced by us or by you.

Bonuses and Promotions

From time to time, we make available a Guts bonus, Guts free spins, or other Guts promotions to eligible players. Any Guts bonus code offered must be used strictly according to its specific terms. Casino deposit bonuses require a minimum deposit of €10, carry 35x wagering requirements to be completed within 7 days, and cap the maximum bet at €5 until wagering is met. Deposits made via Neteller, Skrill or Paysafecard do not qualify for these offers. We allow only one active bonus per account, and bonuses cannot be stacked. Game contribution rates towards wagering vary, with slots contributing 100%, table games 10%, most live casino games 15%, selected live titles 50%, and video poker 0%. Guts free spins no deposit and free spins winnings are credited as real money without wagering, subject to a 24-hour claim window and 72 hours to play once claimed. We also offer a Poker Welcome Bonus of up to €1,000 wager free, released in €5 increments for every €25 raked, to be completed within 60 days. Our Sports Welcome Offer matches your first deposit 100% up to €100, subject to 8x wagering at minimum odds of 1.80. We reserve the right to refuse or withdraw any promotion where we suspect abuse, bonus abuse, or a breach of these terms.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion and time-outs to help you manage your play. If you feel your gambling is becoming a problem, we encourage you to contact our support team or a relevant support organisation for assistance.

Customer Support

Our support team is available 24/7 via LiveChat, email and call-back request, with an average chat response time of 60 seconds. You can reach us at support@guts.com or support-en@guts.com, and complaints can be escalated to csmanagement@guts.com. We aim to resolve all queries promptly and fairly.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend that you review this page periodically. Continued use of your account after changes are published constitutes your acceptance of the revised terms. If you have any questions about these terms, please contact our support team before continuing to use our services.