Guts Privacy Policy

At Guts, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise interact with our platform. This Guts Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you as a Guts casino player. Our services are operated by Zecure Gaming Ltd., registration number C 69036, with our registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence and a UK Gambling Commission licence, and we process personal data in accordance with applicable Maltese and UK data protection law.

Information We Collect

When you complete Guts register steps or use Guts login credentials to access your account, we collect several categories of information necessary to provide our services and meet our regulatory obligations.

• We collect identity data such as your full name, date of birth, nationality and government-issued identification, particularly during verification checks that may be triggered once cumulative lifetime deposits reach €2,000.
• We gather contact details including your email address, telephone number and residential address.
• We record financial information, including payment card details, e-wallet account information, banking details and transaction history related to deposits and Guts withdrawal requests.
• We log gameplay data covering slots, live casino, poker and sportsbook activity, including bets placed, stakes, wins and losses.
• We track technical data such as IP address, device type, browser information and login timestamps when you use the Guts casino mobile site or the Guts app.
• We may collect communications you send us through email, LiveChat or call-back requests to our customer support team.

How We Use Your Information

We use the information we collect to operate the Guts online casino responsibly and to deliver the experience you expect from us. Our purposes for processing your data include the following.

• We use your data to open and administer your account, process deposits, and settle Guts withdrawal transactions.
• We use identity and financial data to conduct anti-money laundering checks, age verification and source-of-funds reviews required under our licences.
• We use gameplay data to manage loyalty rewards such as Game of Guts spins and cashback under our Guts poker loyalty programme.
• We use contact information to send account notifications, respond to support enquiries and, where you have consented, to inform you about a Guts bonus code, Guts free spins offers, or other Guts casino promotions.
• We use technical data to detect fraud, prevent unauthorised access and maintain the security of our systems.
• We use aggregated data to monitor responsible gambling indicators and to support our safer gambling tools.

Legal Basis for Processing

We rely on several legal grounds when we process your personal data. We process data to perform our contract with you when you use our services, to comply with legal and regulatory obligations imposed by the Malta Gaming Authority and the UK Gambling Commission, to pursue our legitimate interests in preventing fraud and improving our platform, and, where required, based on your explicit consent, such as when you opt in to receive marketing about a Guts casino bonus or Guts casino welcome bonus offer.

Cookies and Tracking Technologies

We use cookies and similar technologies across our website, our downloadable poker client and our mobile applications to remember your preferences, keep you logged in, and analyse how you interact with the Guts casino online platform. Cookies also help us evaluate the performance of Guts casino promotions and tailor content displayed to registered players. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality, including your ability to remain logged in when using Guts login.

Sharing Your Information

We do not sell your personal data. We may, however, share your information with certain third parties where necessary to operate our business and comply with our obligations.

• We share data with payment providers, including Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard and Trustly, to process your deposits and withdrawals.
• We share data with identity verification and fraud prevention providers to confirm your eligibility to hold a Guts casino account.
• We share information with regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, and with eCOGRA as our alternative dispute resolution provider, where legally required.
• We share data with game providers and platform partners, including Games Global, Pragmatic Play, Play'n GO, Evolution and others, solely to the extent needed to deliver gameplay and settle results.
• We may disclose information to law enforcement authorities where we are legally obliged to do so.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal data against unauthorised access, alteration or disclosure. We hold customer funds separately from company operating funds; however, we must note that customer funds are not protected in the event of insolvency. We encourage you to use a strong password and to keep your Guts login credentials confidential at all times.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by anti-money laundering regulations, tax obligations, and the terms of our gambling licences. Once these retention periods expire, we securely delete or anonymise your information unless a longer retention period is required by law.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing about our Guts bonus codes or other promotions.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, you can contact our support team via email at support@guts.com or support-en@guts.com. If your complaint remains unresolved, you may escalate it to csmanagement@guts.com, and further to eCOGRA or the MGA Player Support Unit.

International Data Transfers

As we operate internationally and serve players across the United Kingdom, Canada and other permitted regions, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this policy.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal gambling age, which is 18 years or 19 years where local law requires a higher age. We do not knowingly collect personal data from minors, and we take steps to verify age during our registration and identity verification processes.

Changes to This Privacy Policy

We may update this Guts Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Guts Privacy Policy or how we handle your personal data, please contact our support team through LiveChat, by email at support@guts.com, or by requesting a call-back through our website.