Guts Responsible Gaming
We at Guts believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. As the operator of Guts Casino, we are licensed by the Malta Gaming Authority under sub-licence MGA/CRP/1117/2025/02 and by the UK Gambling Commission under licence number 056427, and we take our regulatory obligations towards player protection seriously. This page explains the tools, safeguards and support resources we provide to help you stay in control while playing casino games, poker or placing sports bets with us.
Our Commitment to Safer Gambling
We recognise that for the vast majority of our customers, gambling at Guts Casino is a leisure activity. However, we also understand that for a small number of players, gambling can become problematic. We have built a comprehensive responsible gaming framework into every part of our platform, from account registration through to withdrawal, so that you can enjoy Guts casino games, Guts poker and our sportsbook with confidence.
Our team continuously monitors account activity for signs of harmful play, and where we identify patterns of concern, we may proactively reach out to you with information, tools or, where necessary, temporary restrictions on your account.
Tools to Help You Stay in Control
We provide a range of account management tools that allow you to set your own boundaries when playing at Guts. You can access and adjust these settings at any time through your account dashboard, and we recommend reviewing them regularly, especially if your circumstances or gambling habits change.
- Deposit limits: We allow you to set daily, weekly or monthly deposit limits across your Guts account.
- Loss limits: We let you cap the amount you are willing to lose within a set period.
- Wager limits: We enable you to restrict the total amount you can stake over a given timeframe.
- Session time limits: We can alert you or log you out automatically once your chosen session duration is reached.
- Reality checks: We display periodic pop-up reminders showing how long you have been playing and your net position.
- Time-out periods: We allow you to pause your account for a defined period, such as 24 hours, 7 days or 30 days.
- Self-exclusion: We offer self-exclusion for a minimum of six months, up to a permanent exclusion, during which we will not accept deposits, send marketing communications or allow you to reopen your account.
When you request a limit decrease or a self-exclusion, we apply it immediately. Requests to increase a limit or shorten a self-exclusion period are subject to a cooling-off interval before we action them, in line with our responsible gaming procedures.
Recognising the Signs of Problem Gambling
We encourage every player to periodically assess their own gambling behaviour. You may want to consider whether gambling is affecting your work, relationships or finances, whether you feel the need to chase losses, or whether you have tried and failed to cut down or stop. If any of these apply to you, we strongly recommend using one of the tools described above or reaching out to a specialist support organisation.
Common warning signs we ask our players to watch for include:
- Spending more time or money gambling than you originally intended
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family or personal responsibilities because of gambling
- Feeling anxious, irritable or preoccupied when not gambling
- Lying to friends or family about the extent of your gambling
Third-Party Support Organisations
We work alongside independent organisations that specialise in gambling support, and we encourage anyone who feels their gambling is becoming a problem to contact them directly. These organisations are separate from Guts Casino and can provide confidential, professional assistance:
- GamCare – advice, support and free counselling for anyone affected by problem gambling
- BeGambleAware – information and tools to help you gamble more safely
- Gamblers Anonymous – peer support groups for individuals seeking to stop gambling
- GAMSTOP – a free service allowing UK players to self-exclude from all gambling operators licensed in Great Britain
- Gamban and similar blocking software – applications that restrict access to gambling websites and apps across your devices
If you are based in the UK, we participate in GAMSTOP, and we will act on any exclusion request registered through that service. We also recommend third-party blocking software as an additional layer of protection if you feel you need extra support in staying away from online gambling entirely.
Contact Us
If you would like to discuss responsible gaming, set an account limit, request self-exclusion, or simply talk through any concerns about your play at Guts, our team is available around the clock. You can reach us via live chat, by email at support@guts.com, or by requesting a call-back through your account. We are here to help you enjoy Guts Casino safely and responsibly.
Frequently Asked Questions
What is the minimum age to play at Guts Casino?
We only permit registration and play from individuals who are at least 18 years old, or 19 years old where this is the legal minimum age in your jurisdiction. We verify age and identity as part of our standard account checks, and identity documentation may be requested at any stage, particularly once cumulative lifetime deposits reach €2,000. We reserve the right to suspend any account where we are unable to confirm that the account holder meets our minimum age requirement.
How do I apply a limit or self-exclude?
You can set or amend any of these tools by logging into your Guts Casino login area and navigating to the responsible gaming section, or by contacting our support team directly. Our customer service advisors are available 24/7 via live chat, with an average response time of around 60 seconds, and by email at support@guts.com or support-en@guts.com. If your concern relates to a complaint that has not been resolved to your satisfaction, you can escalate it to csmanagement@guts.com.
Can I get help if I'm worried about a family member's gambling?
We understand that problem gambling does not only affect the individual player, it can also impact family members and friends. If you are concerned about someone else's gambling, we can, with appropriate evidence, apply a third-party exclusion at your request to help protect a family member who may be struggling. Please contact our support team for guidance on this process.
How does Guts approach responsible marketing?
We design our promotional communications, including our Guts Casino bonus offers, Guts bonus codes and other Guts casino promotions, to be clear, fair and not misleading. We do not target self-excluded accounts with marketing material, and we include responsible gaming messaging alongside our advertising wherever appropriate. If you no longer wish to receive marketing emails or notifications about Guts free spins, Guts no deposit offers or other promotions, you can opt out at any time through your account preferences.
Is there independent oversight of Guts' responsible gaming practices?
Our licences require us to operate to strict standards of player protection. eCOGRA acts as our alternative dispute resolution provider, and unresolved complaints can be escalated further to the MGA Player Support Unit. We believe this independent oversight, combined with our internal responsible gaming procedures, gives our players an additional layer of confidence and protection when using Guts casino, Guts poker and our sportsbook.
Content updated: September 22, 2026